Luxury Hospitality Recruitment for
Hotels, Restaurants & F&B.
Precision. Performance. Purpose.
We recruit operational, management and executive talent for luxury hotels, resorts, restaurants and F&B groups across the GCC, Europe and Türkiye.
Start a Conversation →Why work with Sustera?
Three things that define how we work differently.
Sustera is a specialist recruitment partner for luxury hospitality and F&B, working with five-star hotels and resorts, fine-dining venues and restaurant groups across the GCC, Europe and Türkiye. Three things define how we work. First, we search through our own network rather than job boards: most of the people we place are not actively looking and are approached directly, then interviewed in depth and assessed for service culture and cultural range as well as technical skill. Second, we work on a performance basis: no upfront fees, no retainers and no exclusivity, with a single placement fee agreed in writing and invoiced only when the candidate starts. Third, we stay accountable after the hire: every placement is backed by a replacement guarantee set by the seniority of the role, and we remain in contact with you and the candidate through the first weeks in the role.
Deep Specialisation
Our exclusive focus on high-value service sectors gives us strategic-level insight into your market dynamics, competitive landscape, and talent ecosystem, not surface-level knowledge.
We know your business.
Global Talent Access
Through networks that go far beyond conventional channels, we provide direct access to hard-to-reach candidates with the cultural agility and international executive experience your roles demand.
We deliver global competence.
Performance-Based Model
You invest only when the right person walks through your door. Our model ties accountability directly to your outcomes and ensures we share your risk at every stage.
We share your risk.
How does the process work?
A structured and transparent partnership.
Four steps: a discovery conversation about your business and culture, a framework agreement that covers all your future roles, a detailed briefing for each position, then targeted search and selection. You are invoiced only when the candidate you hire starts.
Strategic Discovery
Our first conversation is designed to understand your business, culture, and hiring needs in depth. We listen, ask the right questions, and clarify expectations, ensuring full alignment before we begin.
Partnership Activation
Once expectations are mutually agreed, we formalise the partnership with a signed framework agreement, covering all future roles, not any single position. This is the foundation of an ongoing collaboration. No upfront fees. Billing occurs only upon successful placement.
Position Deep-Dive
For each open role, we complete a detailed briefing covering all position parameters: candidate profile, compensation structure, working conditions, and process expectations. This step ensures we bring precisely the right people, not just available candidates.
Targeted Search & Selection
Leveraging our exclusive global networks and real-time market intelligence, we identify top-tier talent that conventional channels cannot reach, and present only those who pass our rigorous evaluation process.
What do you receive from a Sustera search?
A shortlist you can act on, and everything around it.
Every search produces the same six deliverables, whether the role is a chef de partie or a general manager. This is what arrives on your desk and what happens around it.
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An interviewed shortlist
A short list of candidates who have been interviewed in depth for your role and meet every requirement in the brief. We do not forward applicants. We present people we have met and would hire ourselves.
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A candidate report, not just a CV
For each candidate, a document in Sustera’s own ATS-friendly format: the CV, our recruiter’s notes and assessment, and, where the candidate has shared them, salary expectations, nationality and passports held, notice period, current location and willingness to relocate. It reads as a report, so you can decide who to meet in minutes.
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An offer benchmark for the role
Insight on the market for this specific role: what competing employers are offering, how your package compares, and what it will take to win the candidates you want. We advise before the search begins and whenever the market moves during it.
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Interview coordination
We organise every interview between you and the candidate: scheduling across time zones, briefing the candidate before each stage, and gathering feedback from both sides afterwards.
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Reference checks, by us or by you
Your choice. Where we take them, we speak only to referees the candidate has agreed to, ask questions tailored to the role, and send you a written summary. Where you prefer to take them yourself, we arrange the introductions.
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Updates and feedback throughout
One point of contact who keeps you informed as the search progresses, shares what the market is telling us, and asks for your feedback on every candidate so that the next introduction is sharper than the last.
Where do we operate?
Luxury hospitality and food & beverage, from line-level roles to C-suite, across the GCC, Europe and Türkiye.
Sector Focus
- Luxury Hospitality
(Hotels, Resorts, Lifestyle Venues) - Food & Beverage
(Fine Dining, Restaurant Groups, F&B Operators)
Placement Scope
- Operational & Line-Level Roles
- Hotel & Restaurant Management
- Executive Search & C-Level
Explore our sector insights on senior hotel management recruitment, restaurant and F&B talent acquisition, opening teams, and the executive search brief. Two services have their own pages: hospitality executive search and pre-opening recruitment. Hiring in the UAE? See hospitality recruitment in Dubai.
What does it cost?
Performance-based. Zero upfront fees.
One success fee, nothing before. You pay a single placement fee, calculated as a percentage of the candidate's annual total salary and invoiced only when the candidate starts. The percentage depends on the seniority of the role and is agreed in writing before any search begins. No retainers, no search fees, no upfront costs. No minimum volume. No exclusivity required.
Common questions from employers →What if a placement does not work out?
Precision and accountability at every stage.
Every placement carries a replacement guarantee, with the period agreed per role in the services agreement. Shortlist timing is matched to the seniority of the search, and we keep presenting candidates until the role is filled.
Replacement Guarantee
Up to 180 days, set by the seniority of the role.
Every placement is covered. If a candidate we placed leaves within the guarantee period, we run a replacement search at no additional fee. The applicable period is written into your recruitment services agreement.
| Operational and line-level | 60 days |
|---|---|
| Supervisor and specialist | 90 days |
| Management | 120 days |
| Director and C-suite | 180 days |
Shortlist timing is matched to the seniority and complexity of the role, and confirmed in the Role Briefing Form for each search. Director and C-Suite appointments may require an extended timeline, reflecting the depth of search and the confidential nature of senior mandates.
We continue presenting candidates until a successful placement is made.
What happens after the placement?
Continuity · Care · Long-term success.
Our commitment does not end on the candidate's first day. A placement is the beginning of a relationship, not the conclusion of a transaction.
Onboarding Support
We stay in touch with both you and the candidate through the notice period, the first day and the first weeks in the role. Integration issues are raised early and handled quietly, before they become retention risks.
Long-Term Partnership
Every successful placement strengthens our understanding of your culture, your team, and your leadership profile. Each subsequent search becomes faster, sharper, and more aligned, because we are no longer starting from zero. The best partnerships compound over time.
Content reviewed by Beyzanur Ateş, Founder · September 2026
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Direct Contact
- Email (businesses) info@susteraconsultancy.com
- Phone +971 58 560 6229
- WhatsApp Chat with us →
- LinkedIn Sustera People & Purpose Consultancy
Based in Dubai, UAE. Serving Europe, GCC & Türkiye.