Precision. Performance. Purpose.
We recruit operational, management and executive talent for hotels, restaurants, F&B groups, luxury hospitality and luxury retail across the GCC, Europe and Türkiye.
Start a Conversation →Sustera is a specialist recruitment partner for luxury hospitality, F&B and luxury retail. We search through our own network rather than job boards, work on a performance basis with no upfront fees, and back every placement with a replacement guarantee.
Our exclusive focus on high-value service sectors gives us strategic-level insight into your market dynamics, competitive landscape, and talent ecosystem — not surface-level knowledge.
We know your business.
Through networks that go far beyond conventional channels, we provide direct access to hard-to-reach candidates with the cultural agility and international executive experience your roles demand.
We deliver global competence.
You invest only when the right person walks through your door. Our model ties accountability directly to your outcomes and ensures we share your risk at every stage.
We share your risk.
Four steps: a discovery conversation about your business and culture, a framework agreement that covers all your future roles, a detailed briefing for each position, then targeted search and selection. You are invoiced only when the candidate you hire starts.
Our first conversation is designed to understand your business, culture, and hiring needs in depth. We listen, ask the right questions, and clarify expectations — ensuring full alignment before we begin.
Once expectations are mutually agreed, we formalise the partnership with a signed framework agreement — covering all future roles, not any single position. This is the foundation of an ongoing collaboration. No upfront fees. Billing occurs only upon successful placement.
For each open role, we complete a detailed briefing covering all position parameters — candidate profile, compensation structure, working conditions, and process expectations. This step ensures we bring precisely the right people, not just available candidates.
Leveraging our exclusive global networks and real-time market intelligence, we identify top-tier talent that conventional channels cannot reach — and present only those who pass our rigorous evaluation process.
Luxury hospitality, food & beverage and luxury retail, from line-level roles to C-suite, across the GCC, Europe and Türkiye.
Explore our sector insights on senior hotel management recruitment, restaurant and F&B talent acquisition, pre-opening hospitality recruitment, and hospitality executive search. Hiring in the UAE? See our dedicated page on hospitality recruitment in Dubai.
Our fee structure is simple: you invest only upon successful placement. No retainers, no search fees, no risk before results. Fee rates vary by role level — contact us for a personalised overview.
Common questions from employers →No costs are incurred until measurable results are delivered. Payment is a direct investment in verified, thoroughly evaluated talent.
We connect you immediately to premium global talent pools, presenting only candidates who have completed our pre-screening — protecting your most valuable resource: time.
Our replacement guarantee protects your investment and ensures long-term success, giving you complete confidence beyond the point of hire.
Every placement carries a replacement guarantee, with the period agreed per role in the services agreement. Shortlist timing is matched to the seniority of the search, and we keep presenting candidates until the role is filled.
Duration depends on the position.
Every placement is covered by a replacement guarantee. The applicable period is confirmed in the recruitment services agreement for each engagement.
Shortlist timing is matched to the seniority and complexity of the role, and confirmed in the Role Briefing Form for each search. Director and C-Suite appointments may require an extended timeline, reflecting the depth of search and the confidential nature of senior mandates.
We continue presenting candidates until a successful placement is made.
Our commitment does not end on the candidate's first day. A placement is the beginning of a relationship — not the conclusion of a transaction.
We check in with both the client and the placed candidate during the first 60 days. These structured touchpoints allow us to identify integration challenges early, before they become retention risks.
As your ongoing talent partner, we share relevant market insights — compensation shifts, talent availability, competitor movements, and emerging trends in your sector. This is not a deliverable. It is a natural outcome of the partnership.
Every successful placement strengthens our understanding of your culture, your team, and your leadership profile. Each subsequent search becomes faster, sharper, and more aligned — because we are no longer starting from zero. The best partnerships compound over time.
Content reviewed by Beyzanur Ateş, Founder · September 2026
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Based in Dubai, UAE. Serving Europe, GCC & Türkiye.